| Casino | Rating | Bonus | Join |
|---|---|---|---|
| Platinum Play | 4.1/5 | NZ$800 Bonus | PLAY |
In this review
Pros and Cons
Pros
- Wide selection of pokies games available.
- Option to try games in demo mode.
- The minimum deposit requirement is $10.
- Offers a 100% bonus on deposits.
- The wagering requirement is set at 35x.
- Variety of live dealer games included.
- 10 daily spins provided.
- Tournaments are available.
Cons
- No phone support is offered.
- Live chat support is automated and lacks human interaction.
- Scratchies and specialty games are not available.
Captain Cooks Casino NZ
Welcome Bonus
$800Get this bonus in 3 instalments
Games
1000+Alderney Gambling Control Commission
Platinum Play Casino, launched in 2004, is owned by Baytree Limited. The website’s footer includes information about the casino’s licensing and verification, including a license from the Alderney Gambling Control Commission and eCOGRA verification.
Baytree Limited also owns other online casinos, such as Jackpot City Casino, Ruby Fortune Casino, and Lucky Nugget Casino.
These casinos are known for offering a variety of games compared to other platforms like Casino Rewards. Read on for a detailed overview of Platinum Play Casino in New Zealand.
How to Complete Platinum Play Casino Sign Up?
Platinum Play iGaming Site is a classic Baytree Casino with features similar to its sister casinos. Here, they only ask for some basic details, and there is no on-the-spot verification. They’ll let you in.
Here’s what I experienced while creating my account.
They just asked for a few details like:
- Name
- Password
- Phone Number
- Date of Birth
- Language
- Currency
- Address
That’s it. No verification is required at the time of account creation. However, that doesn’t mean they never ask for it. Identity verification is an essential requirement before withdrawal.
I recommend verifying your identity as soon as possible to avoid any hassle. Many users have reported that Platinum Play asks for documents multiple times, so if you delay verification until withdrawal, it will only cause delays.
Player’s Verification Experience
~Aw
1 Nov 2022
Rated 1 out of 5 stars
They have withheld my winnings and…
They have withheld my winnings and asked for verification sent 3 days ago when asked and still nothing. Customer service just keeps saying the same thing. Seems like I won’t be paid out—quick at taking your money but seem to give excuses for paying out. When you have spent a lot, hey, well, you live and learn.
Date of experience: 30 October 2022
Bonuses and promotions
Upon creating an account at Platinum Play Casino, a dialogue box displayed a bonus offer of 100% up to $400.
In some online casinos, bonus return percentages tend to decrease over time; however, Platinum Play maintains a consistent return percentage.
No spins or bonuses were available initially, leading to the decision to deposit to claim the deposit bonus.
Platinum was offering a 100% match bonus of up to $800 as a total bonus, but remember, no one can claim this bonus in one go.
Fact – To claim the full bonus, I deposited $100, which was matched with an additional $100.
Platinum Play offers a deposit bonus up to NZD800, spread over three deposits.
The minimum required deposit is $10.
The spinning wheel caught my attention. As a new player, I received ten spins to play the game.
The bonus breakdown is as follows:
- 1st deposit: 100% up to $400
- 2nd deposit: 100% up to $200
- 3rd deposit: 100% up to $200
PokiesMobile Suggestion – It is important to note that a playthrough requirement of 35x applies before bonus winnings can be withdrawn.
- Withdrawing After Meeting Wagering Requirements – After completing the total playthrough requirement on your first welcome bonus, you can withdraw from your cash balance anytime. But if you don’t meet the wagering conditions, your bonus and any winnings from it will be forfeited.
- Only for New Players – The welcome bonus is strictly for new players. Existing players won’t be able to claim it.
- $800 Bonus Distribution – The full $800 bonus isn’t credited at once but is split across your first three deposits, so you won’t get the entire amount immediately.
- Maximum Bet Allowed During Wagering – While wagering with an active bonus, the maximum bet allowed is €8 per round and €0.50 per line. Going over this limit could lead to your winnings being voided.
- Bonus Expiry Date – You have 7 days to claim the bonus after signing up. Once claimed, you’ll have 30 days to use it before it expires.
Hidden Bonus Terms
They have restrictions on Welcome Bonuses across sister casinos. It’s like if you have already claimed a welcome bonus at one of the casinos in the group, then you’ll need to meet the wagering requirements before being eligible for another welcome bonus at a different sister casino.
Let’s say,
- You signed up at Platinum Play Casino (which belongs to the same group as other casinos like Royal Vegas or Jackpot City).
- You choose to claim and use their welcome bonus.
- Later, you decide to join Royal Vegas Casino (another casino from the same group) and try to claim their welcome bonus.
- You won’t be eligible for the Royal Vegas welcome bonus immediately because you have already received a welcome bonus at Platinum Play.
- To get another welcome bonus at Royal Vegas, you may need to wager a certain amount or meet additional conditions before they allow you to claim it.
This rule feels unfair to players who want to try different casinos in the same group.
The casino doesn’t clearly explain how much you need to wager before getting another welcome bonus, which makes it confusing.
Players already expect to meet wagering rules for a bonus, but having extra conditions just to get another bonus seems too much.
Instead of letting players explore different casinos, this rule forces them to stay at one place longer than they might want to. It feels like a way to limit bonuses rather than a fair policy.
| Game Category | Contribution to Play Through Requirement |
|---|---|
| 100%: All Slots (excluding NetEnt pokies & Progressive Jackpots), Keno, and Scratch Card games. (Re-spin pokies games count 10%) | 100% |
| 8%: All poker, all roulettes, all video/power poker (excluding All Aces and Jacks or Better video pokers), all blackjacks (excluding Classic Blackjack), and Casino War | 8% |
| 2%: Classic Blackjacks, All Aces video pokers, all Jacks or Better video pokers | 2% |
| 0%: All baccarat, all craps, Red Dog, Sic Bo, Progressive Jackpots | 0% |
How to claim this bonus?
To claim the deposit bonuses at Platinum Play Casino, follow these steps:
1. Create an Account:
- Visit Platinum Play Casino’s official website
- Click the ‘Join Now’ button
- Fill out the registration form
- Verify your email address.
2. Claim Your First Deposit Bonus:
- Make your first deposit using any of the available payment methods. The minimum deposit amount is $10.
- No bonus code is needed for the first deposit bonus.
- Your deposit will be instantly matched 100% up to $400. For example, if you deposit $200, you’ll receive an additional $200 bonus.
3. Claim Your Second and Third Deposit Bonuses (Optional):
- If you wish to claim the bonuses on your subsequent deposits, you can do so during checkout.
- The second and third deposit bonuses offer a 100% match up to $200 each.
Platinum Play Casino Games
Platinum Play’s game library includes titles from well-known software providers like
- Apricot / Microgaming
- Evolution (NetEnt, Red Tiger Gaming, Ezugi, and Big Time Gaming)
- Pragmatic Play
The game library offers 1000+ game options, catering to different player preferences but are from top providers only. The library lacks variety and resembles those found in other sister casinos.
The library includes
- 938 pokies
- 80 table games
- 84 live games
- 16 Arcade Games
- 24 Bingo
- 116 progressive jackpot games
Many games are available in demo mode, allowing players to practice without depositing. The demo mode appears to function as intended, offering a smooth experience. The interface, background music, and buttons were responsive, and the games seemed optimized for various devices.
The interface, background music, and buttons were responsive, and the games were optimized for various devices.
Fact – Live Casino and Progressive Jackpots are not available in demo mode.
Popular pokies
The pokies section offers an extensive list of 948 games, with new titles frequently added.
New and Exclusive Titles:
- Adventures of Doubloon Island
- Chicago Gold
- Amazing Links Zeus
- Queen of Alexandria
- Odin’s Riches
- Silver Seas
- Assassin Moon
- Serengeti Gold
- Hyper Strike
- Amber Sterling Mystic Shrine
- Atlantis Rising
- Galactic Gold (Exclusive)
Popular Pokies:
- Noble Sky
- 9 Mask of Fire
- Zeus Ancient Fortunes
- Wacky Panda
- Gold Collector
- Fire or Roses
- Break da Bank Again
- Agent Jane Blonde Returns
- Anna Van Helsing
- Fire Forge
- Diamond King Jackpot
- Thunderstruck 2
- Avalon
- Jungle Jim El Dorado
- Immortal Romance
- Alaskan Fishing
- Adventure Palace
- Playboy Fortune
- Sisters of Oz Jackpots
- Reel Gems Deluxe
- Tiki Reward
- Spectre Estate
- Goldaur Guardians
- Shogun of Time
Progressive Jackpots
The section for progressive jackpots is limited but better than what Casino Rewards offers. Platinum Play Casino offers a selection of 116 jackpot games and keeps on adding more.
Fact – The game ‘Mega Moolah’ is available in practice mode, allowing players to familiarize themselves with the gameplay before making a deposit.
While practice mode does not offer cash rewards, it allows one to understand game mechanics, which may help make informed decisions when playing with real money.
Besides Mega Moolah, other progressive jackpots, such as Wheel of Fortune, 9 Pots of Gold, Lucky Firecracker, and Immortal Romance Mega Moolah, were available to play in demo mode.
The progressive jackpot selection includes popular titles like Mega Moolah and Major Millions, which offer the potential for significant payouts.
Live Casino Games
The 84 Live casino games at Platinum Play require a deposit to access, as they are not available in free-play mode.
They are displayed scattered under the Live Casino category, but filters are available to separate different variations from each other.
The filters include Blackjack, Baccarat, Roulette, Poker, and Live Game Shows.
However, as live games involve live dealers and interaction with fellow players, the loading time is comparatively longer than pokies.
These are quite heavy games, so if you are playing on a mobile device, please keep space in your device and make sure you have a strong internet connection to avoid unnecessary lags.
These games feature live dealers, allowing players to interact in real-time, similar to a physical casino experience.
The games are hosted by real dealers, not automated systems, with player-dealer interaction facilitated through a chat feature.
Well-known providers, including Microgaming and Evolution Gaming, power Platinum Play’s live dealer games. The casino offers 84 live dealer games like
- Live Mega Roulette
- Live One Blackjack
- Live Crazy Time
- Live Boom City
- Live Baccarat
- Live XXXTreme Lightning Roulette
- Live Power Up Roulette
PokiesMobile Suggestion – Players can view the interface of live games; however, placing bets requires a real money deposit.
| Game Type | Number of Games |
| Pokies | 1000+ |
| Table Games | 74 |
| Live Dealer | 79 |
| Bingo | 13 |
| Progressive Jackpots | 96 |
| Arcade Games | 18 |
| Tournaments | Depends |
Mobile Gaming
Platinum Play’s mobile casino is designed to be compatible with various mobile devices. All features fit perfectly on the mobile screen, and Players can access the full range of casino features via mobile devices.
Additionally, through my research, I discovered that the Platinum Play casino app is available on the App Store for iPhone users. Still, Android users have to search for the website on their browser to access it.
To play Platinum Play Casino games on your mobile device, you have two options:
- Mobile App: Platinum Play Casino offers a dedicated mobile app for iOS devices, available on the App Store. iOS users can download the app from the App Store, while Android users can access the casino via their mobile browser.
- Mobile Browser: If a dedicated app is unavailable or you prefer not to download additional software, you can access Platinum Play Casino’s mobile-friendly website through your mobile device’s browser.
It’s worth noting that an internet connection is required to play the games on your mobile device, whether through Wi-Fi or mobile data.
Payment methods available
Platinum Play accepts various payment methods, including debit/credit cards, e-wallets, and e-vouchers.
Deposits via Skrill are typically instant, while withdrawals may take up to 48 hours.
Account verification is required before withdrawal, which involves uploading documents as part of the KYC process. The verification typically takes 24 hours, followed by a 48-hour pending period during which withdrawals can be reversed.
Platinum Play accepts the following currencies: NZ dollars, Euros, US Dollars, Canadian Dollar, Australian Dollar, Danish Kroner, Swedish Kroner, Norwegian Kroner, Swiss Franc, Argentine Peso, and Brazilian Real.
However, you can deposit a minimum of $5 if you don’t want to claim bonuses, as bonuses can only be claimed with a $10 deposit or more.
Platinum Play supports the following payment methods
- Debit Cards
- Credit Cards
- Gpay
- Paysafecard
- POLi
- Neosurf
- Skrill
- Neteller
- Skrill 1-Tap
It’s important to note that the availability of specific payment methods may vary depending on the player’s location.
PokiesMobile Suggestion – A minimum deposit of $10 is required to be eligible for bonuses.
Many players have reported frustrating delays and unfair treatment when trying to withdraw their winnings from Platinum Play Casino, raising serious concerns about its withdrawal process and customer support.
- A player won $550 and submitted all required documents within a few days, but the casino repeatedly asked for the same documents, delaying the withdrawal for over three weeks.
- Despite providing a recent utility bill as requested, the support team remained unresponsive and neglectful, forcing the player to resend emails multiple times without clear updates on payment.
- Another player fulfilled the wagering requirements, ended with a $235 balance, requested a withdrawal, but the casino confiscated the winnings and blocked the account without explanation.
Gaming Licenses and Regulations
Platinum Play is licensed by the Alderney Gambling Control Commission, which oversees the operation of many online casinos. The casino has also been certified by the independent testing agency eCOGRA, ensuring that the games offered are fair and that player data is securely managed.
While doing the Platinum Play Casino analysis, I observed that the website’s footer is filled with detailed and crucial information about the casino.
It’s not like they have only written about the license, encryption, third-party audits, etc. Instead, they have all the links to the related documents so you can verify them if needed.
Before creating an account, I researched and checked all the documents, such as:
- AGCC License – https://www.gamblingcontrol.org/
- eCOGRA Certificate – https://secure.ecogra.org/certification/eac623c1-aaa9-4865-937b-a75db155c598
Not only this, but they also have all the responsible gambling tools present.
To protect player information, which secures all financial transactions and personal data.
Customer Support
Platinum Play provides customer support through FAQs and a 24/7 live chatbot, but the absence of phone or email support may be limiting for some players.
However, within those FAQs, there was an option for live chat, which was with an AI bot. I wasn’t entirely satisfied, but it was okay.
There was no phone support or email available.
| Support | Availability |
|---|---|
| Live Chat | Available 24/7 (with bot) |
| Unavailable | |
| FAQs | Dedicated Page |
| Phone | Available 24/7 (with a bot) |
Why opt for Platinum Play Casino?
Platinum Play offers a range of games from Microgaming, providing a variety of options for players.
You can go for the live casino experience, and you’re in luck, as Evolution Gaming provides a suite of “real dealer” tables.
Platinum Play offers a welcome bonus package and periodic promotions. High rollers may also receive invitations to a private VIP club.
The casino has a low minimum deposit requirement, providing various features at entry-level deposits.
Platinum Play Casino Player’s Feedback
Platinum Play Casino player experiences, as shared on Trustpilot, show both satisfaction and frustration. Here’s a summary of common points mentioned:
Concerns Reported by Players
- Withdrawal Delays: Some players faced long waits for their winnings, with repeated verification requests. A few even had their accounts closed after verification.
- Customer Support Issues: Many found support slow and unhelpful, often repeating the same responses.
- Bonus Wagering: One player noted that the 35x wagering requirement made it difficult to cash out winnings.
- Game Outcomes: Some felt they didn’t get fair winning chances, with one stating they didn’t win anything from their deposit.
Positive Experiences
- Smooth Mobile Gameplay: Players appreciated the casino’s well-optimized mobile platform.
- Fast Verification: Some reported that their accounts were verified within a day.
- Helpful Support: A few players found customer service responsive and efficient.
- Game Variety: Many liked the selection of slots and table games, with frequent new releases.
- Reliable Transactions: Some users had smooth deposit and withdrawal experiences without issues.
These Platinum play real player reviews from Trustpilot, highlighting different aspects of the casino.
Our Verdict
Platinum Play Casino provides a range of games, including pokies, and offers a welcome bonus of up to $800. It is available to players in New Zealand.
The casino emphasizes player safety and provides customer support. It also offers rewards for loyal players.
PokiesMobile Suggestion – Based on my experience, I would rate Platinum Play Casino 4.8 out of 5. While the casino offers many positive features, there is room for improvement in customer support.
The website’s design and usability could be improved. However, Platinum Play Casino uses software from Microgaming and offers over 600 games, with a significant focus on pokies.
Even though the website could be better, It is still a top pick for players worldwide.
FAQs
Why can I not find the games you referenced when visiting the website?
It could be due to a few reasons. Some games are often location-based, so geography and your format could factor in.
Platinum Play Casino has three different casinos based on mobile access, instant play, and download.
Moreover, you could be on one of their landing pages, like platinumplayonlinecasino.com, and have access to a few casino games.
I’ve heard that players had issues with the Fortune Lounge Group. What is the truth?
There are some older issues about bonus abuse through the Fortune Lounge Group in 2007, meaning vague terms and conditions and rollover issues.
The group publicly addressed the complaints and revised their structure and posting of the rules accompanying these rewards.
The player forums seem quiet, at least over the past few years.
Can I play Platinum Play Casino games for free in a demo mode?
Yes, Platinum Play Casino offers a demo mode for many games, allowing players to play for free without using real money.
This is a great way to try out the games, practice strategies, and get familiar with the gameplay before playing with real funds.
What is the payout rate at Platinum Play Casino?
The payout rate at Platinum Play Casino is 97.34%.
Is Platinum Play Casino Legit?
Yes, this casino is a legitimate online casino. It is licensed by the Alderney Gambling Control Commission, ensuring a regulated and secure gaming environment.
Additionally, the casino is verified by eCOGRA, an independent testing agency that certifies fairness and player protection.
It strictly allows players aged 18 and above from New Zealand to adhere to legal and responsible gaming practices.
Sister casinos of Platinum Play Casino
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