| Casino | Rating | Bonus | Join | Wagering |
|---|---|---|---|---|
| Jackpot City | 4.5/5 | $1600 Bonus | PLAY | 70x |
What Do We Cover?
Pros and Cons
Pros
- 500+ casino games from Microgaming
- 114 progressive jackpot games
- Games can be played in demo mode.
- Live Casino games are from Evolution Gaming.
- Games have an average RTP of 97%.
- Collect up to $1,600 in bonus funds on your first four deposits
- Earn 2500 loyalty points on registering a new account
Cons
- Not available in NZ, USA and UK
- No Cryptocurrency banking options
- Digital table games are not separated from the live dealer casino
- 50x playthrough requirement on welcome bonuses
- Some countries’ games, software providers, and banking methods are unavailable.
- No phone support
- Live Chat support is with a bot and of no use.
- Withdrawals take more than 5 business days, and sometimes it also takes 2 months.
Jackpot City Casino Review
New Zealand players cannot play at this casino as restricted country.
Jackpot City has been operating as an online casino since 1998, offering a range of games and services.
With its long history, it has tailored its offerings to meet various player preferences.
Players receive a welcome bonus, access to modern and classic casino games, and customer support services.
Jackpot City uses software from Microgaming and PragmaticPlay. Microgaming is well-known in the industry, allowing It to offer a variety of popular games.
The games at Jackpot City are designed to function reliably, with consistent performance.
It operates in several countries worldwide, allowing New Zealand players to interact with players from Canada and Europe.
This casino does not currently accept players from Australia, the United States, the UK, or South Africa.
What is the Jackpot City Sign Up Process?
Signing up at Jackpot City was a smooth and quick process. It started with visiting the official site, where the “Sign Up” button was easy to spot in the top corner.
The registration form asked for basic details – name, email, date of birth, location, and a secure password. Everything was filled out in a couple of minutes without any confusion.
After ticking the box to confirm being over 18 and accepting the terms, the form was submitted.
A verification email landed within seconds. Clicking the link completed the account setup instantly.
After logging in, the deposit section came with a good range of payment options. Once the deposit was made, the welcome bonus appeared automatically – no promo code or extra steps needed.
The process felt intuitive and efficient, with each step flowing seamlessly into the next. No unnecessary delays, no complicated instructions – just a clean, user-friendly experience from start to finish.
Jackpot City Casino Bonus
Deposit 1: 100% Match Bonus up to $400 Deposit 2: 100% Match Bonus up to $400 Deposit 3: 100% Match Bonus up to $400 Deposit 4: 100% Match Bonus up to $400 |
Jackpot City Casino Sign-Up Bonus Breakdown is given below:
- Total Bonus Offer: New players can receive up to $1600 in bonuses upon registering and making qualifying deposits at this platform.
- Bonus Details: The casino offers a 100% match on each of the first four deposits, up to NZD 400 per deposit.
- First Deposit: A $100 deposit will result in a $100 bonus.
- Second Deposit: A $200 deposit will qualify for a $200 bonus.
- Third Deposit: A $400 deposit is eligible for a $400 bonus.
- Fourth Deposit: Deposits over $400 will still only qualify for a maximum bonus of $400.
New players have seven days from account creation to claim the sign-up bonus, which will no longer be available.
Other promotions will remain available, but the sign-up bonus will be forfeited after seven days.
To qualify for the Sign-Up Bonus, players must use the country’s primary currency in which they are registered and playing.
The casino reserves the right to withhold or cancel sign-up bonuses and associated winnings if deposits are made in conflicting currencies.
Ongoing promotions
- Prize Promotions: The casino offers daily, weekly, and monthly promotions with rewards that include cash, casino credits, spins, gadgets, and holiday experiences.
- Match Promotions: Jackpot City provides regular midweek and weekend percentage match bonuses, determined by a player’s gaming activity from previous weeks.
Players are notified via email or through the casino software about available bonus opportunities.
Players must download the casino software to qualify for these promotions and participate in games.
Hidden Bonus Terms
- Welcome Bonus: Claimable within 7 days of account creation; $1000 match bonus.
- Daily 10 Spins: Can be claimed once per day, per customer, across the group.
- Bonus Crediting: 50 spins for a $1+ deposit, 80 spins for $5+ deposit; 100% match bonus up to $1000 on subsequent deposits.
- Currency Unit: Selected during registration; if unavailable, choose another supported currency.
- Playthrough Requirement: 35x wagering on the match bonus (example: deposit $100, wager $3500).
- Free Spins: Must be played through 200x before withdrawal.
- Game Contribution: Slots (excluding NetEnt and progressive jackpots) 100%, table games 8%, some games 2%, certain games 0%.
- Exclusions: Gamble feature and multiplayer tournaments don’t count toward playthrough.
- Max Bet: €8 per round or €0.50 per line during bonus play.
- Bonus Removal: Request reversal before any wagering; can’t remove once wagering starts.
- Irregular Play: High bets (30% or more of bonus) or hedge betting may void winnings and block withdrawals.
- Unused Bonuses: Forfeited after 2 months; daily spins expire after 30 days.
Remember, once you’ve claimed a welcome bonus at any of the Group’s member casinos, you’re expected to meet additional wagering requirements before you can access welcome bonuses at the other member casinos.
What’s unclear – and frankly concerning – is that they don’t specify exactly how much this additional wagering will be, leaving players guessing.
How to claim the welcome bonus?
The Jackpot City Sign-Up Bonus must be claimed online and will be credited to the player’s Bonus Balance as casino credits within 24 hours of the claim.
The casino offers no-deposit bonuses, free spins on selected pokie games, and bonuses that can be redeemed through coupon codes. Players can check the promotional page for the latest available offers.
Loyalty program
Jackpot City Casino provides a loyalty program where registered players can earn loyalty points for every cash bet.
Key Points:
- Earning Points: Players earn Loyalty Points for every cash wager. Bets placed with bonus credits do not contribute to point accumulation.
- Redeeming Points: Players can accumulate points and exchange them for cash credits, with redemptions available in multiples of 200 points.
- Tier vs. Bonus Points: Loyalty balances consist of Tier Loyalty Points earned through regular play and Bonus Loyalty Points awarded through special offers and tier bonuses. Both types of points have the same redemption value, but only Tier Points contribute to advancing in the Loyalty Tiers.
- Checking the Balance: After logging in, players can view their loyalty balance on the bottom left of the homepage. For more detailed information, selecting ‘Detailed Statement’ in the top right corner provides a comprehensive view.
- Expiry Reminder: If points are approaching expiration within 90 days, a notification is displayed on the Redeem Points page.
Players can advance through the loyalty tiers to access additional benefits at Jackpot City Casino.
Jackpot City Casino Games
This casino has over 1000 casino games provided by software developers such as Microgaming, Evolution Gaming, and PragmaticPlay.
Games have been neatly categorized into sections like:
- Pokies
- Table Games
- Live Casino Games
- Arcade Games
- Bingo
- Progressive Jackpots
- Tournament Games
Most of the games, including progressive jackpots, are available in demo mode and can be played without using real money.
The only excluded categories are Tournaments and Live Casino Games.
Filters are only useful in sections like Table Games, Live Casino, and Progressive Jackpots. The search feature works well, but to make searching easier, it’s better to add games to your “Favorites.”
Games take around 2–3 minutes to load, which is fairly reasonable for any software.
The game selection includes classic pokies with 3, 5, or 7 reels and multiple pay lines and newer Microgaming pokies that feature 253 ways to win without traditional pay lines.
In addition to pokies, it offers table games, scratch games, and other options like Keno.
These casino games have an average payout rate of 97.84%, reflecting the general return-to-player (RTP) percentage.
All Jackpot City games are mostly from Apricot (Former Microgaming), and live games are from Evolution Gaming and Pragmatic Play.
At Jackpot City Casino, players can download casino software to their computer or access games via instant play through a Flash player.
Jackpot City Casino’s software is primarily powered by Microgaming, a well-established software provider used in the industry for many years.
Microgaming software is known for its high-quality graphics and diverse game selection, making it a widely used platform.
Progressive jackpots
We found 114 progressive jackpot games, most of which are from Apricot. 20 of these games are linked to the same Mega Moolah jackpot pool. This jackpot library is comparatively larger than what you’ll find at other Casino Rewards brands like Zodiac Casino, Captain Cooks Casino, and Golden Tiger Casino.
These games can be filtered under “Progressives” and “Must Win Jackpots.”
What surprised us was that some progressive games can even be played in demo mode, though any winnings from those won’t contribute to the actual jackpot prize.
Live dealers
Jackpot City has a separate category for live games, which is completely different from that of Casino Reward casinos.
All the games are scattered, and you can also filter them as
- Live Blackjack
- Live Roulette
- Live Game Shows
- Live Baccarat
- Live Sic Bo
- Live Poker
- Live Card Games
Games in the live dealer section use modern technology to support high-quality streaming, providing an interactive gaming experience, including features like real-time betting and dealer interaction.
This inclusion of high and modern technology makes the game heavier, so it takes longer to load and process.
The live casino games at Jackpot City include American Roulette, Blackjack, Baccarat, 3-Card Poker, Casino Hold’em, and Caribbean Stud Poker.
Jackpot City mobile casino
For players who prefer gaming on the go, a mobile app and mobile version of the casino are available. Although these versions offer fewer games than the desktop platform, they still provide access to popular titles.
Jackpot City is compatible with all types of mobile devices and has been well-optimized to perform smoothly on smaller screens.
While most casinos don’t offer apps on the Google Play Store or App Store, Jackpot City is an exception—its app is available on both platforms for Android and Apple devices.
If you are a new player, you must register for a new account, no matter what method you choose.
Having spent time exploring the games myself, I can say these are the current crowd favourites.
- Sic Bo (Tai Sai)
- 0 and 00 Roulette
- Classic Blackjack
- Baccarat and Tiger Baccarat
For pokie players, games like Riptide Pirates, Tarzan and the Jewels of Opar, and even the Book of Oz have been topping my list.
You can also claim bonuses, including Jackpot City spins.
Available payment methods
Review the table to check Jackpot City Banking Methods
| Method | Type | Deposit | Withdrawal | Min. Deposit | Description |
|---|---|---|---|---|---|
| Visa | Bank Transfer | Yes | Yes (1-3 days) | $5 | Safe and secure deposits with a trusted credit or debit card. |
| Mastercard | Bank Transfer | Yes | No | $5 | Paysafecard |
| Apple Pay | Web Wallet | Yes | No | $5 | Convenient online money transactions. |
| Skrill 1 Tap | Web Wallet | Yes | No | $5 | Premium solution for online casino banking. |
| ecoPayz | Web Wallet | Yes | Yes (24-48 Hours) | $5 | User-friendly web wallet for players. |
| NETELLER | Web Wallet | Yes | Yes (24-48 Hours) | $5 | Global transactions with instant access to funds. |
| paysafecard | Prepaid Voucher | Yes | No | – | Fast prepaid deposit method exclusive to JackpotCity. |
| Neosurf | Prepaid Voucher | Yes | No | – | Ideal alternative for non-credit card deposits. |
The Jackpot City minimum deposit is $5, but it excludes bonuses. To claim a bonus, it is important to deposit at least $10.
All the deposits are instant and do not need ID verification. ID verification is a crucial step before processing withdrawals.
For verification, send your documents to [email protected], and you can expect the reply in the next 48 hours.
But as far as I have checked the Jackpot City Trustpilot reviews, withdrawals take too long to process. Players are very much concerned about the pre-withdrawal terms and conditions. The conditions include:
- Huge wagering requirements – like one player said the casino was asking to play the equivalent of $7500 before withdrawal.
- Some reported scams – one player mentioned he won $500 but could only withdraw $250.
- Delays on withdrawals – many players experienced long delays, such as two months, five days, and similar.
So, based on my observations, the Jackpot City withdrawal experience is below average.
Withdrawal methods:
- Visa: Minimum $50 (1-3 business days)
- Skrill, Neteller, Much better, ecoPayz: Minimum $50 (24 – 48 hours)
Withdrawals have many restrictions, such as they can’t be processed using Paysafecard, Neosurf, or MasterCard. It doesn’t charge any withdrawal fees as long as you use the relevant accepted currency.
The accepted currencies include CAD, USD, GBP, and EUR.
For currency exchange, they charge 2.5% fees and for Direct Bank Transfers $50 withdrawal fees is charged.
Customer support and assistance
Operating for over 15 years, Jackpot City Casino provides 24/7 live chat support and a ‘Support and FAQ’ section for resolving common queries.
The FAQ section allows players to find answers to common queries efficiently.
The casino does not provide direct email or phone contact details, focusing on self-service tools and the live chat feature for immediate assistance.
License and regulation
It is licensed and regulated by the Alderney Gambling Control Commission and the Kahnawake Gaming Commission, both recognized regulatory authorities in the online gaming sector.
This Platform is certified by eCOGRA, an independent testing agency that assesses the fairness and integrity of online casinos.
The website’s footer contains all the important details about licensing and regulation. These are clickable links, and I suggest you check the documents before proceeding with real-money gambling.
It is only open for players who are 18 or older. Don’t assume that you can enter your wrong age as the casino asks for your age proof during verification.
It provides a secure gaming environment and is regarded as reputable based on its certifications and licenses.
Jackpot City Real Player Experiences
The players’ experience of Jackpot City is mixed and hence increases confusion about whether to use it or not.
From 3500+ Trustpilot reviews, 49% are positive (5-star) and 29% are negative, i.e., completely 1-star reviews.
But most of the negative reviews were about the late withdrawals, and positives are about good interface, popular games, and others.
Multiple reviewers from NZ and CA praised the platform for being easy to use, fun, and having a good variety of games.
Bonus features like free spins, bonus wheels, and match deposits were appreciated, though a few said the bonus wheel felt “rigged” or hard to win from.
Brandon Chase made $1600 from a $40 deposit, though he noted he had to wager $3400 to cash out.
Amanda claimed she won thousands in a month.
Smooth Deposits & Withdrawals
- Many users praised easy deposit and withdrawal processes.
- Fayçal (CA) mentioned that withdrawals are processed in 24–48 hours.
- Erin (CA) said she withdrew large amounts 10–12 times over the years and smaller amounts many times, all processed quickly.
- Daisy (CA) won $600 and received it within days.
Jackpot City Withdrawal Complaints:
- Slow Withdrawals: Many users reported withdrawals taking too long, with some cases of withdrawals taking up to 2 months to process.
- Unhelpful Support: Users complained about customer support providing different reasons every time they called. Some mentioned the absence of live chat and a phone number, even though the casino advertises them.
- High Wagering Requirements: One user shared that they were asked to wager $7500 before being able to withdraw their winnings.
- Better Alternatives: Players suggested Stake Casino for faster withdrawals, saying they got their money in seconds. Payouts on Stake were said to be higher, and they also offer weekly and monthly bonuses as you level up.
- Locked Withdrawals with Bonuses: Several users mentioned that the bonuses come with high playthrough requirements, with one user stating they had to gamble $3400 before being able to withdraw.
- Easy Deposits, Hard Withdrawals: While depositing money was smooth, many users expressed frustration with the withdrawal process, which could take days or weeks, especially compared to instant withdrawals at other sites.
Why play at Jackpot City Casino online?
Jackpot City Casino offers a variety of software platforms for gameplay and provides multiple options for deposits and withdrawals.
The website is designed to be user-friendly, and customer support is available 24/7. Jackpot City Casino may be considered by players looking for a range of features and services.
Quick facts
- Launched in 1998
- Comp/VIP Program
- Licensed by both The Alderney Gambling Control Commission and the Kahnawake Gaming Commission.
- Owned by Cityviews Group
- Software Providers – Microgaming, Pragmatic Play Live, Evolution Gaming
- Sister Sites – Spin Casino, Spin Palace Sports, Ruby Fortune, Gaming Club, Mummys Gold, River Belle Casino, Lucky Nugget Casino, Gaming Club
Our verdict
Jackpot City Casino is designed to appeal to a global audience. Though not available for New Zealand players , this casino is legit and trusted casino online.
It offers a $1600 promotion for new and existing players, and additional rewards are available for loyal members.
The casino features pokies and games from software providers such as Microgaming and Evolution Gaming.
The casino provides various withdrawal methods that are suited to different preferences.
The casino does not provide a phone contact option.
Overall, this casino provides a secure gaming environment.
FAQs
Is Jackpot City safe?
Yes. The Alderney Gambling Control Commission and the Kahnawake Gaming Commission license Jackpot City Casino. These are the strictest iGaming regulators in the world.
Can I use Bitcoin at this casino?
Bitcoin and other cryptocurrencies are not available as payment methods at Jackpot City.
There are many other sites that I have reviewed that accept Bitcoin if this is the payment method you want to stick with.
Is the native app better than the casino’s browser version?
Native apps are more convenient as you can easily store and launch your login information.
However, they also take up space on your device, and if you are running out of memory, you may want to stick to the browser version of the games.
Why can’t I see the app in the app store?
Both Apple and Google have restricted access to gambling apps in countries where online gambling is illegal, so depending on where you live. You may not see the apps available for download.
What happens if the game freezes in the middle of a hand?
Casinos occasionally freeze, mainly due to a dip in the internet connection.
These days, all the software is built to freeze the hand when it crashes, and when you start up the game again, it will simply resume the play.
If, for some reason, that doesn’t occur, then you should contact support for more information.
What games should I play to make the most money?
Casinos aren’t built and introduced because players make money…every game has a house edge.
Profitability isn’t as easy as selecting a game to play. You should consider the pay tables of different games and the house edge.
The strategy also comes into play, so if you want more details on this, I suggest you check out our casino games guide section.
Sister casinos of Jackpot City Casino:
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| All Slot Casino | Play Now | 100% up to NZ$1500 |
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