Casino Mate Review [NZ]

Casino	Rating	Bonus	Join	Free Spins
Casino Mate	3.8/5	Bonus $1400 NZD	PLAY	80 FS

An overview of Casino Mate

Pros and Cons

Casino Mate NZ

Welcome Bonus

$1400

Get this bonus in 4 instalments

$20 Minimum Deposit

80 Zero Wager Free Spins

Free Spin Games – Second Strike

New Customer Only

Learn More

Games

1500+

No Licensing information was available

Microgaming Pokies

Live Dealer Games

No Demo Mode

Pokies, Tables, and Craps

Learn More

Casino-Mate is an online casino in New Zealand that has been operating since 2011. The website did not provide ownership and licensing information.

Casino Mate, along with Crazy Vegas, Golden Riviera, and House of Jacks, switched to a new system about seven months ago.

Before that, all except House of Jacks had an MGA license and showed it clearly on their websites. Now, things have changed.

Star Partner sold everything, and Crazy Vegas and Golden Riviera shut down on April 26th. This leaves only Casino Mate and House of Jacks, but they will no longer have an MGA license.

The new owner is unknown, and players are not allowed to contact management directly. Any issues must go through a call center, which doesn’t seem very helpful.

They also say they don’t have to show their license number anymore because they are no longer under MGA rules.

With missing funds, very low payouts after big deposits, and other concerns, this setup is risky for players.

Even though they offer many Microgaming games, the real problem seems to be the way the casino is run.

While the lack of ownership and licensing details was concerning, I decided to try the casino due to the bonuses they offered.

*Stay tuned to the following piece of article to learn about my experience.

How to play at Casino-Mate?

Casino-Mate is an online casino platform that provides access to various games. Here’s a guide on how to start playing:

Playing:

1. Once logged in, you can browse the games on the Casino platform.
2. Select a game and click on it to launch.
3. Follow the game’s instructions to begin playing.
4. Winnings will be automatically credited to your account if you are successful.

It’s important to gamble responsibly and only play with money you can afford to lose. Casino-Mate provides responsible gaming tools, such as deposit limits and self-exclusion options, to help manage gambling activity.

Casino Mate Games to Play

After logging in, I reviewed the gaming section, which includes games from several software providers, such as Microgaming, BetSoft, QuickSpin, and Evolution Gaming.

• Microgaming (Apricot)
• BetSoft
• QuickSpin
• Evolution
• Habanero
• Games Global

If we were to rate them, they would fall into the grey area. However, despite this, I liked their gaming interface.

The display of all the games, filters, and sorting options is well-designed. Games can be sorted alphabetically with just one click, filtered by provider, and neatly categorized.

Other top casinos like Jackpot City Casino and Zodiac Casino should take inspiration from Casino Mate when it comes to game presentation.

While browsing the site, I could not find the exact number of available games, so I contacted customer support for clarification.

Customer support responded by saying that it’s challenging to provide an exact number of games available on the platform.

When playing at Casino-Mate, I tried over 20 games, and these five caught my attention for their payouts and features:

Wolf Treasure: I liked how this game regularly paid out smaller wins, and its jackpot feature offered up to 1,000x your stake. It felt balanced and kept me engaged.

Buffalo Power 2: Hold and Win: The multipliers and free spins added variety, with a maximum win of 5,000x your bet. It’s one of those games where the bonus rounds feel worth aiming for.

Cash Bandits 3: The safe-cracking bonus round made this one memorable. I managed a decent win here, and the jackpot feature is a nice touch.

Plentiful Treasure: This game stood out for its high RTP of 96.10% and consistent payouts, which made my session last longer.

777 Deluxe: A progressive jackpot game with a straightforward design. The jackpot was over $250k when I played.

Casino Mate offers a selection of over 800 casino games. Here’s a breakdown based on what I saw:

• Progressive Jackpots: Popular options include 777 Deluxe with its growing prize pool, and Reels of Wealth.
• Blackjack: At least 15 variations, including Atlantic City Blackjack, Single Deck Blackjack, and unique options like Blackjack Royal Pairs and 21+3 Blackjack.
• Roulette: More than 10 tables, featuring European Roulette, French Roulette, and special editions like World Cup Roulette and Golden Chip Roulette.
• Baccarat: Includes classic versions like Baccarat Squeeze and unique twists like Big Win Baccarat.
• Craps and Specialty Games: For something different, try Sic Bo Dragons, Red Dog, or Triple Edge Poker for a change of pace.

However, I encountered some issues while playing. Games would randomly glitch mid-spin, causing disruptions – one time, I lost a potential big win because of this.

Additionally, many titles are restricted in New Zealand, which is not clearly advertised on the site. The game selection also felt repetitive, and after a while, I noticed I was playing the same games repeatedly.

Also, I noticed a medium selection of baccarat and poker games.

Baccarat

• Live Baccarat (Swintt) and Big Win Baccarat (iSoftBet), with multiple betting options and clear interfaces.
• No Commission Baccarat and Speed Baccarat (Evolution) with faster rounds and avoiding commission fees on banker wins.
• Tiger Bonus Baccarat (Swintt) with a unique bonus feature.
• Evolution also offers Salon Privé Baccarat, which had high-limit tables with VIP treatment.

Poker

Joker Poker and Magic Poker (ReevoWazdan) stood out for their unique card combinations and simple interfaces.

Three Card Poker Deluxe (Habanero) and Triple Edge Poker (Betsoft) are great for players who enjoy quick, straightforward hands.

Caribbean Stud Poker (Betsoft) and Caribbean Beach Poker (ReevoWazdan) with a progressive jackpot linked to it.

Fact – A minimum deposit of $20 is required to play any game, as there is no demo mode available.

Casino Mate Live Games

Casino Mate’s Live Dealer games include Evolution Gaming, VIVO, and SWINTT:

• 173 from Evolution Gaming
• 17 from VIVO
• 2 from SWINTT

Unlike other casinos, the loading time for live games and pokies was the same. Usually, live games take longer to load as they include interactive features and a live dealer, making them comparatively heavier.

However, in live games, there are conditions to enter different tables. When I tried entering a live blackjack table with $500 in my wallet, a message popped up saying, “You must have a NZ$12,000 balance to enter this table.” This condition kept me from trying them.

Casino-Mate App

The casino does not offer a dedicated app.

However, this may not be a significant issue, as I accessed the casino via the web browser on my Samsung Galaxy S21 Ultra, and the site adapted well to the screen.

Other features remain consistent, although the website design adjusts to suit different devices.

The platform is compatible with a range of mobile devices, including iPhone, iPad, Android (Samsung, Nokia), BlackBerry, and Windows devices.

Mobile games are HD optimized, ensuring that the quality is maintained and players can access the same welcome bonuses and loyalty programs as on the desktop version.

Bonuses and promotions at Casino-Mate

I continued to check out the casino primarily due to the available bonuses despite the absence of publicly disclosed licensing information.

New players can receive a Casino-Mate sign-up bonus of up to NZD$ 1400 on their first four deposits after registration.

Players can receive 80 free spins on the Second Strike Pokies game.

• When you make your first deposit, you get 100% up to NZD$200 + 20 ‘Zero Wager’ free spins.
• On the second deposit, you get 50% up to NZD$300 + 20 ‘Zero Wager’ free spins.
• When making a third deposit, you get 50% up to NZD$400 + 20 ‘Zero Wager’ free spins.
• Finally on fourth deposit you are offered50% up to NZD$500 + 20 ‘Zero Wager’ free spins

Do you know what Zero Wager Free is?

Zero Wager’s free spins mean no playthrough requirements to withdraw winnings.

Winnings from the 80 ‘Zero Wager’ free spins are added directly to the player’s withdrawable balance.

Casino Mate offers the Vegas Loyalty Lounge Rewards Programme to its players.

Players earn C-Bucks for each game played, which they can redeem for cash, free spins, or tournament entries.

Daily, weekly, and monthly promotions include cash prizes, additional C-Bucks, and competitions with various prize pools.

Casino Mate Bonus Terms

• Claim Period: The bonus must be claimed within 7 days of registering a new real account.
• Sequential Claiming: Bonuses are sequential and must be claimed in order.
• Non-Combinable Offers: No bonus offers can be combined with other promotions.
• Withdrawal Restriction: Do not process or request withdrawals before the welcome bonus is credited, or the bonus will be forfeited.
• Zero Wager Spins: Winnings from 80 zero wager spins have no wagering requirement and can be withdrawn directly. However, withdrawing immediately after using free spins will cause subsequent bonuses to expire.
• Bonus Expiry:
  • Deposit bonuses and free cash bonuses expire 30 days after being claimed.
  • 20 free spins expire 48 hours after being credited.
• Wagering Requirement: The minimum first deposit wagering requirement is 50x.

Casino Mate Banking Methods

The list of banking methods available before logging in may not be complete. After logging in, I found the full list of available methods.

Payment Methods	Minimum Deposits	Maximum Deposits
Visa	$20	$1000
Neosurf	$20	$1000
Bitcoin Cash	$20	$1000
Bitcoin	$20	$1000
Dogecoin	$20	$1000
Ethereum	$20	$1000
Litecoin	$20	$1000
Ripple	$20	$1000

Note that Bitcoin was not available for users in New Zealand.

PokiesMobile Suggestion – I selected Visa Credit Card as an alternative payment method.

Casino Mate does not accept e-wallets, which may limit options for some players.

Withdrawals using most methods can take up to 48 hours, which is a standard processing time for online casinos.

Casino Mate Deposit and Withdrawal Terms

• The minimum deposit required is $20.
• Withdrawals cannot be processed without identity verification.
• Identity verification takes 48 hours and is completed via email.
• Skrill, Neteller, and Paysafecard are not available for deposits or withdrawals.
• Withdrawals remain in a 48-hour pending period before processing.
• Once processed, withdrawals take 48 to 72 hours to reflect in your account, depending on the payment method.

Casino Mate License

Casino-Mate and House of Jack were once trusted but are now in Casinomeister’s grey zone due to some issues.

They claim to be licensed in Curaçao, but no license details are available on their websites. Live chat refuses to share licensing info.

Some players report missing money, low RTP, and poor customer service. Others have had smooth withdrawals. They no longer deal with MGA and were recently sold to an unknown owner.

If a casino hides its license, it’s a red flag. Better to play at well-regulated casinos.

Customer support

I had questions about Mate’s Rewards and decided to contact customer support.

I used the live chat option for support, but the initial agent, Emma, was unable to address my questions.

Live chat support is available 24/7, but the effectiveness of resolving queries may vary.

After an initial attempt, I contacted support again and interacted with a different agent, Sylvester, who was able to assist me.

Sylvester was able to assist effectively. Overall, live chat support is available and includes friendly assistance.

In addition to live chat, support is available via email and phone.

Option	Details
Email	[email protected] or [email protected]
Phone	0800451134
Live Chat	24/7 Friendly

Why play at Casino Mate?

Now that you have detailed information about Casino Mate’s bonuses and platform, you may be considering whether to use this site.

If you are still uncertain about choosing this casino, note that it offers a wide range of games with many titles available.

The platform features games from various developers, including Microgaming, and has a VIP club for interested players.

The platform is described as trustworthy and has a positive reputation. It offers a variety of games and promotions. If you are considering it, you may want to explore these features.

Quick facts about Casino Mate NZ

• Many games accessible
• No Licensing information
• No eCOGRA information
• Minimum Deposit is $20
• Withdrawal limit of $4000 per week
• Ever Growing Progressive Jackpots
• Dedicated VIP host
• Casino-Mate Bonus $1400NZD 
• Special one-off welcome VIP bonus

Casino Mate Expert Analysis

If you’re considering playing at Casino-Mate or House of Jack, proceed with caution due to concerns over licensing transparency and negative player experiences.

While their terms mention a Curaçao license, there’s no visible proof, and support refuses to disclose details.

Additionally, these casinos have reportedly changed ownership, lost their MGA license, and removed transparency around licensing.

Players have raised issues like missing funds, low RTPs, and poor handling of concerns. If you still want to try them, start with small deposits and test withdrawals before committing larger amounts.

Always check recent reviews, avoid keeping large balances, and consider more reputable alternatives with clear regulations and a strong track record.

Casino Mate Verdict

After reviewing Casino-Mate Online, I found the casino to have appealing features, though the absence of publicly available licensing information raises some concerns about its legitimacy.

The lack of publicly available licensing information was a concern, but the bonuses and promotions offered were notable.

The wager-free spins offered were a notable feature, and I made a $20 deposit to take advantage of them.

PokiesMobile Suggestion – Based on the available information and the absence of licensing details, a rating of 3.8 out of 4 is given.

FAQs

Sister casinos of Casino Mate:

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