2 Degrees New Zealand brings in new mobile phone Wi-Fi services

2degrees is a popular telecommunications company in New Zealand which offers

• Mobile phone plans (prepaid and pay-monthly)
• Fixed-line phone service
• Broadband internet

It launched its mobile network in 2009 and is the third-largest wireless carrier in NZ, having over 1.3 million subscribers as of July 2015.

They are known for being a challenger brand in the New Zealand market, offering competitive prices and plans.

New Zealand’s third-largest mobile operator, 2degrees, has introduced new services allowing customers to call and message from their mobile phones using a Wi-Fi connection, even outside a mobile coverage area.

According to 2degrees, its mobile network covers 98.5% of places where people live and work in New Zealand.

However, the country’s terrain creates challenging coverage areas, resulting in weak signals in valleys, gullies, and the edges of a base station’s range.

Also, maintaining strong cellular coverage inside homes and office buildings can often be problematic due to building materials that impact signal propagation.

Click here to find your coverage.

2degrees Customer Reviews from Trustpilot

Customers on Trustpilot have expressed significant dissatisfaction with 2degrees. Common complaints include billing issues such as

• Being charged after a cancellation
• Double billing
• Refusal to reimburse overcharges

Many customers also report poor customer service, including long hold times, unresponsive representatives, and rude interactions.

Technical issues like poor internet connectivity and unresolved service problems are frequently mentioned.

The reviews highlight widespread frustration with billing practices, customer support, and service reliability at 2 degrees.

Customer Reviews

1. Daylight robbery: “Cancelled my account due to increasing my broadband by $20 a month. They still billed me another month after canceling.”
   • Date of experience: 02 July 2024
2. Amanpreet Kaur: “Worst company ever, waste of money and time. They keep charging for already paid bills and customer service is unresponsive.”
   • Date of experience: 28 June 2024
3. SawRex Sergal: “One of the most greedy phone companies, capping data at 40GB per month and charging ridiculous amounts for prepaid.”
   • Date of experience: 30 June 2024

Mobile Phone Plans at 2degrees NZ

2degrees offers a variety of mobile phone plans to suit different needs, starting at just $40 per month.

All plans include hot spotting, WiFi calling, free voicemail, and unlimited calls to other 2degrees mobiles.

The plans auto-renew if you have enough credit, and data can be carried over for up to a year.

Additionally, 2degrees offers $8 daily business roaming in over 100 destinations and a Free Data Hour on most plans, providing an hour of free data every day.

Broadband on 2degrees

2degrees NZ broadband plans designed for reliability and customer satisfaction.

However, customers on Trustpilot criticize 2degrees broadband for frequent billing disputes, unreliable service with disconnections, slow speeds, and poor customer support, including long wait times and unhelpful responses.

The broadband plans start from $45 as of July 2024. Here are some of the popular broadband plans of 2degrees nz.

Bundling broadband with Pay Monthly and Power can save you up to $30 monthly.

Enjoy free installation and connection when you join any 12-month plan. Enhance your home connectivity with an Orbi Wi-Fi 6 for just $5 monthly.

2degrees Mobile App

With 2 degrees mobile app you can manage your account on the go. This app can be downloaded free from the app store, be it iTunes or Google Play for Android or iPhone.

The 2degrees app provides convenient mobile management solutions. It has over 1 million downloads and an average rating of 3.5 stars from 8.86k reviewers.

Users can top up prepaid numbers using credit cards, POLi, or vouchers on both the Google Play Store and the App Store.

Additionally, users can purchase mobile data in flexible increments of minutes, hours, or days.

The app has been updated regularly since its release on December 12, 2012. It supports Android versions 7.0 and up, ensuring accessibility and functionality for many users.

You will need to re-register with an email address to log in. This will allow you to manage multiple 2Degree phone numbers with one easy login.

Also, use a credit card or voucher to top up your phone and manage Add-ons. Note that there is no charge, and it’s free if you access the 2degrees app using your 2degrees SIM card in NZ.

However, if you are connected via Wi-Fi, the App will use your Wi-Fi allowance just like any other site you browse on your phone.

This App will also work on iPads or Android tablets. However, as it has been designed for phones, the resolution on larger screens may not be as sharp.

If you need more details, contact 2degrees from Mobile at 0800 022 022, where the help team is available from 8 a.m. to 10 p.m. seven days a week, or contact us online.

Editor’s Verdict

2degrees provides competitive mobile plans and a user-friendly app for easy top-ups and data purchases.

However, their broadband service receives widespread criticism for reliability issues, poor customer support, and billing disputes.

Tip – Based on customer feedback and service reliability concerns, caution is advised when considering 2degrees for broadband services.

Potential customers should consider these factors before opting for their broadband services.